Answer:
D. change is viewed as a temporary distraction in an otherwise predictable environment
Step-by-step explanation:
In the calm waters metaphor successful change requires
unfreezing the status quo,
changing to a new sate, and
freezing the new change to make it permanent.
The status quo simply means a predictable environment, an equilibrium state. To move from this equilibrium,unfreezing, is necessary. After unfreezing, the change itself can be implemented . As a result, it needs to be refrozen in order to sustain over time. Therefore, the change is viewed as a temporary distraction in an otherwise predictable environment. The objective of refreezing the entire equilibrium state, then, is to stabilize the new situation.