Question

Which of these guidelines should you follow when responding to customers online? Check all that apply. Respond in less than 24 hours. Personalize and humanize your business. Blame another department or company. Be open about when and how you will improve the situation. Correct mistakes politely.

Answer 1

1- Respond in less than 24 hours

2- Personalize and humanize your business

3- Be open about when and how you will improve the situation

4- Correct mistakes politely

Step-by-step explanation:

The best way to respond to an online customer is through clear, precise and informative language, the answers should be personalized and not an automatic message, this will demonstrate to the customer that the service is a differential and their questions will be directly resolved. It is also important that messages are answered quickly to show engagement and quick fix. The flaws that will occur in the process should also be communicated in a clear, polite manner and the time for problem solving should be told as well. This demonstrates to customers an efficient and secure company.