Question

The medical assistant is working with Andy, who has just found out he has a diagnosis of conjunctivitis. When Andy says he is so worried about giving it to his family, the medical assistant gives him instructions on how not to spread this among his family. She states to him, "I know how you feel because I once had pink-eye and had to worry about the same thing." This is an example of:

Answer 1

showing empathy

Step-by-step explanation:

She is saying that she understands how he feels, it is actually something that helps a lot of patients feel that they aren't so abnormal.