Question

How should you open a persuasive claim or complaint message? Check all that apply.(A) With an insincere compliment(B) With an objective statement of the problem(C) With a lengthy review of what you have done to solve the problem(D) With a point of agreement

Answer 1

Answer: The correct answers are "(B) With an objective statement of the problem" and (D) "With a point of agreement".

Explanation: A persuasive claim message is intended to express an opinion that is expected to be taken into consideration, and not to seek a lawsuit, but that the claim be taken into account and an agreement is reached or provide a solution. Therefore, if we start a persuasive claim message with an objective view of the problem and offer a point of agreement, it would be a good way to make the claim effective.