Question

Phil Bord is a CEO for a large auto manufacturer and is interested in improving the product quality. Phil had overheard his friend mention Six Sigma. Considering that Phil has no idea what Six Sigma is, what are some key points to help Phil out?

a. Six sigma quality means that he would have exactly half as many quality defects as he would have with three sigma quality.
b. To achieve truly world-class quality and performance, we need to focus on individual employee job functions.
c. Six sigma quality is the result of a well-defined and structured process.
d. All of these.

Answer 1

Six sigma quality is the result of a well-defined and structured process.

Step-by-step explanation:

Six Sigma is a methodology to improve processes that helps to concentrate in avoiding the constant changes in them eliminating problems in products delivery and customer service, among others. A key point is that the client is really important and it is crucial that the processes fulfill the clients requirements.