Option:
D) framing bias
Answer:
D) framing bias
Step-by-step explanation:
Framing bias takes place when someone makes a decision based on how the facts are presented, and the circumstances surrounding the facts, rather than the facts themselves. For example, an investor who approves how a company is being managed may consider a bad situation a minor misstep, while other investor that dislikes current management will consider it a great mistake. Probably the facts were half way between both appreciations.
We tend to build a framework of how we expect certain things to be done or how we like certain things to be done. Our expectations are usually based on how we feel about things, not about the things themselves.
In this case, Otis is worried because he believes that his store will close, and the district manager must know better. So when the manager gets there, he/she will have a preconceived idea that the store doesn't function properly and must close. Whatever facts Otis tells him/her, it wouldn't matter a lot because the premise is that the store must close and the review will focus more on the negative aspects.