Question

All-Best Milling is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located. For 20 years, Monica was the office assistant. She was hired to fill a position that involved keeping track of customers' orders and purchasing supplies. After Monica retired, the company hired another office assistant to perform the same tasks. Soon afterward, however, the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems, no one was taking responsibility and helping them as Monica had. What problem with job analysis is most likely to have occurred when Monica retired?

Answer 1

Monica took on customer service duties, but the job description didn't reflect the change.

Step-by-step explanation:

The job analysis is when the job descriptions that will be held compared to the needs that each person holding the job must fulfill to describe these needs are successfully described, ie the company should analyze if the job holder is within the qualitative requirements for the position. Based on this, in the case exposed in the question, we can say that Monica was hired as an office assistant, but took over the customer service functions very efficiently, but the job description did not reflect the change.