Question

When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include: (I) divulging the information to the public at large. (II) recalling, if possible, affected products. (III) handling complaints on an individual rather than a systemic basis. Multiple Choice a. I and II b. I and III c. I, II, and III d. II and III e. Neither I, II, nor III

Answer 1

The answer is: a. I and II

Step-by-step explanation:

If a company realizes that their products have some defects they should try to make it public and if possible try to recall the defective products. If the products can't be repaired, then they should replace them.

If they try to hide those defective units, eventually their customers will realize something is wrong and things can get ugly for the company. As an example, remember how Volkswagen tried to hide their alterations on diesel engines and it turned into a global scandal costing them billions.