Question

Southwest Airlines is known for closely following its mission statement: Southwest Airlines is dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. In keeping with this statement, the company has developed inner rites, rituals, heroes, and values including holding a Christmas party in a hanger in Dallas every year and flying in employees from throughout the United States to attend. Awards are given at the party, entertainment is provided by employees, and dinner is provided for everyone. What do these activities describe?

Answer 1

Answer: Motivation, purpose and vision.

Step-by-step explanation:

Southwest airlines is well known all over the United States for its excellent customer service experience, however, this amazing service that Americans love, could not be possible without the internal practices that the company has developed to keep its employees motivated, so they will work to accomplish the company's vision and purpose.

The company's vision, which they declare as aspirational, is to become the world’s most loved, most flown and most profitable airline. On the other side, the purpose points to the reason why people should work together to reach a common goal. The activities that Southwest organizes for its employees are mainly focused to generate a team spirit and make them feel part of the company. Southwest Airlines is constantly looking to make their employees happy, so they can make customers happier.