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________ is the first component of an operational customer relationship management system that supports a broad range of business processes, such as tracking and managing customer history and preferences,
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________ is the first component of an operational customer relationship management system that supports a broad range of business processes, such as tracking and managing customer history and preferences, account and contact management, and order processing and tracking.

User Ckuri
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Answer:

The correct answer is Sales force automation.

Step-by-step explanation:

The objective of automating any process is to simplify it to facilitate its achievement. Therefore, automating the sales force means the same: simplify each of the phases that make up the commercial process and turn it into a clear, defined and automatic method that helps your team to be more efficient in each of its actions, from contact search, business visit development, monitoring and closing.

User Cuong Lam
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