Answer:
The correct answer is: Pseudo-listening
Step-by-step explanation:
Pseudo-listening is an ineffective way of face-to-face communication, in which an individual is apparently attentive and partially listening to the person speaking.
An individual who is pseudo-listening, is multi-tasking or catering to a personal need and tends to appear attentive but does not retain any information of the conversation.
Therefore, in the given example, Susan appears to be attentive but in reality she is catching up with her personal diary, during the English lecture. Therefore, Susan is pseudo-listening.