Answer:
There is support for the firm's claim.
Explanation:
We have to test the null hypotesis

The significance level is 0.01 (an area of 0.005 on both sides of the normal distribution curve). The interval that is defined by this significance levels are z1=-2.576 and z2=2.576.
We have to compute the probability value z

Since this value of z=-0.545 lies inside the interval [-2.576,2.576], we can not reject the null hypotesis. The value of the sample mean (M=12781) was not significantly different from the mean of the population the firm claims (μ=13460).
There is support for the firm's claim.