Question

Pavel is using the story line approach in his presentation. He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation and presents the goal of improving the customer satisfaction rating from 80 percent to more than 95 percent. What aspect of a business story does this represent?

Answer 1

the moral or lesson

Step-by-step explanation:

Well from this it is completely conclusive that the Pavel is aiming to increase the customer satisfaction through quality means and not from any other indifferent means.

Thus, Pavel aims to clearly increase the production and then the supply and accordingly aims to customer clarity and performance through increase in moral support and impact.

Therefore, the correct term is Moral or lesson.