Answer:
perspective-taking skills (role taking skills)
Explanation:
Perspective or role-taking skills refers to the capacity of oneself to understand the own and the other's feelings, thoughts and motivations.
As the ability enables to comprehend how someone experiences different mental states, it is a social ability key in many areas like Human Resources, Psychologic consulting or Teaching, among others.
Being able to put in the shoes of others helps us deal better with situations that involve feelings, and beliefs, that we may not always agree with but enhances the communication and dealing with people in everyday life and work situations.
The ability to understand others often leads to having better relationships with other groups of people or colleagues and then leads to avoid conflicting or stressful situations as a component of emotional intelligence.