Answer:
Product knowledge
Explanation:
There are seven steps in the sales product relationship that affects sales.
- Product knowledge
- Prospecting
- The approach
- Additional note on recording information
- The need assessment
- The presentation
- The close
- The follow-up
Product knowledge:
The step is fairly straight forward but many of the sales experts never do this. If someone is well versed in a particular product specially in technical one, then it is easy to get a monologue of the great feature it provides. The technical expert trained the salesperson in how the product work and the importance of that product. The relationship must be stated clearly never assume that prospects is easy.