Answer:
listening
Step-by-step explanation:
listening skills: Knowing how to listen is the same, or even more difficult, than knowing how to speak. Active listening is an indispensable element in effective communication and refers to the ability to listen not only to what the person is expressing directly, but also the feelings, ideas or thoughts that underlie what is being said. To get to understand a person requires some empathy. Active listening means listening and understanding communication from the point of view of speech.