Question

Your friend Suzy calls to ask for help with her computer. She says when she first turns on the computer, she doesn’t hear a spinning drive or fan or see indicator lights, and the monitor is blank. Is the problem hardware- or software-related?

Answer 1

The problem could be due to either hardware or software issues. Troubleshooting steps include checking power, physical connections, and exploring hardware or software problems.

Step-by-step explanation:

The problem described by Suzy could be due to either hardware or software issues. To determine the cause, there are a few troubleshooting steps that can be followed:

1. First, check if the computer is receiving power. Make sure the power cord is securely plugged in and the power outlet is functional.
2. If the power is not the issue, check the physical connections. Make sure the monitor cable is properly connected to the computer and the monitor is turned on.
3. If the physical connections are fine, it could be a hardware problem. There could be a faulty power supply, motherboard, or other component. It may be necessary to take the computer to a technician for further diagnosis and repair.
4. Alternatively, the problem could be software-related. It could be due to a corrupted operating system or a driver issue. Try booting the computer in safe mode or using a bootable USB to access the computer. If it works, there may be a software conflict or driver problem that needs to be addressed.

Without more information or hands-on troubleshooting, it's difficult to pinpoint the exact cause. Suzy may need to seek professional assistance or provide more details for a more accurate diagnosis.

Answer 2

Is the problem of the Suzy's computer is related to a software or a hardware failure?

Step-by-step explanation:

The problem of the Suzy's computer is related to a hardware problem, because in case of being a software problem, the computer always will turn on the screen, some lights and show at least the Bios charging screen, which in most of The cases will detect and indicate in a message.

in this case the hardware problems can be, for example:

1) A problem with the power source or the battery (in case of being a laptop)

2) A failure on the mainboard, in which case, even having power and having not any other problem the computer will not work, because the mainboard controls all the computer's hardware.

3) A problem in the power button.

4) The power imput cable of the computer is broken.