Answer:
The correct answer is: e. Situation analysis
Step-by-step explanation:
Situation analysis is the second step of market plan. It is the set of methods employed by the managers of an organization for analyzing the macro and the micro-environmental factors that affects the firm. It includes several methods such as SWOT, 5Cs, and Porter five forces analysis.
It is an important step that is used in establishing relationships with the customers and to indicate the position of the organization and products in the environment.