Question

What does the term "escalation" refer to?

Answer 1

a rapid increase; a rise. an increase in the intensity or seriousness of something; an intensification.

Step-by-step explanation:

A customer escalation is a scenario where a customer is not pleased with an employee interaction and wants someone at a higher level within the company to resolve the complaint. Escalations should be taken seriously, because this means you have an irate or agitated customer on your hands

Answer 2

It refers to a sudden rise in a social setting, emotion, an event, group of people, noise, etc. It is an increase in the intensity of something.