Question

Gerald, an intern at Coral Garden Resort, has been asked to draft a flowchart of the points of interaction between a guest and the hotel's staff. This flowchart will help the management in identifying possible opportunities and threats, which will facilitate in developing social bonds with the guests from the point of their check-in to their check-out. What is the flowchart that Gerald needs to prepare referred to as?a) customer contact auditb) social auditc) product evaluation matrixd) Gantt charte) breakeven chart

Answer 1

It wil be customer contact audit

Step-by-step explanation:

a flowchart of the points of interaction between a guest and the hotel's staff

This process finds information about the customer service perception. It focus in improving the customer services.

It is done by listing each intereactions between the customer and the business and then, check how the custoemr perceive the brand based on each interaction independently from the other.

The focus of the chart will be to make sure that they are pleased with the methods of the company. The customer must receive professional, kind and responsive feedback to his problems or questions.