Question

The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. Ashok, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Ashok's request?

A) Hank's decision will create divisiveness between the American and Indian employees leading to irreparable damages.
B) Ashok will replace Hank as manager after six months when Hank returns to the United States.
C) Hank will develop a relationship of trust and understanding with the Indian employees.
D) Instances of absenteeism will become more pervasive among Indian employees.

Answer 1

The answer is: C) Hank will develop a relationship of trust and understanding with the Indian employees.

Step-by-step explanation:

In order for a corporation´s staff to start working effectively overseas, they must adapt to cultural differences between their home country and the new country they are being relocated to. Empathy is needed on both sides.

India and the US are extremely different places to live and work in. Most people in India follow the Hindu or Islamic religions, while most people in the US follow some type of Christian religion. By respecting the culture and religion of Indian employees, Hank will develop a better relationship with them.

On the other hand, if Hank tries to impose his American culture and beliefs to the Indian employees things are not going to work well between them.