Question

The help desk is keeping track of the number of minutes the average caller spends on hold.

A 2-column table with 6 rows titled Average Time on Hold with Help Desk. The first column is labeled Week with entries 1, 2, 3, 4, 5, 6. The second column is labeled Average Time on Hold (minutes) with entries 7, 5, 3, 2, 3, 5.
According to the table, during which interval did the average time spent on hold increase?

week 1 to week 3
week 1 to week 4
week 4 to week 6
week 3 to week 5

Answer 1

It would be week 4 through 6.

Explanation:

This is because if you notice that during the first 4 weeks they drop and then week 5 and 6 they raise, which means it is 4 - 6 weeks.

Answer 2

The correct option is C) week 4 to week 6.

Explanation:

Consider the provided Table.

According to the given information.

Week Average time on hold

1 7

2 5 (Decrease -2)

3 3 (Decrease -2)

4 2 (Decrease -1)

5 3 (Increase +1)

6 5 (Increase +2)

If we observe the table we can find that from week 1 to week 4 average value decrease from 7 to 2.

But from week 4 to 6 the average value starts increasing. The average time increase from 2 to 5.

Hence, the correct option is C) week 4 to week 6.