Answer:
Reliability.
Step-by-step explanation:
David A Garvin provides eight components or dimensions of quality.
1-Conformance. Meeting the specifications of the coustumer.
2-Performance. Primary product functions such as clarity of voice received in mobil phone, radio.
3-Features. Added functions (secondary functions) to a product such as recording system in a television set.
4-Durability. Lifetime of the products, which include repairs.
5-Reliability. The probability of a product performing its intended duty under stated conditions without failure for a given period of time. The probability of a product’s surviving over a specified period of time under stated conditions of use
6-Service. Easy to repair.
7-Reputation. Customer´s perceptions about the product which can be understood from a market research survey.
8-Aesthetics. The external finish given to a product to attract the customer.