Question

While interviewing a user that has reported trouble accessing a server, you determine that other users on the LAN have no problem accessing the server. What question should you ask next?

Answer 1

Hi!

The next question that you should ask is:

Do you know if any cables were disconnected from the computer since this problem?

Explanation:

If other users don't have a problem accessing the server, this means that there is no problem with the server and the problem is the user's computer, maybe the user disconnected accidentally the RJ45 LAN connector.