Question

Item 8 Item 8 Shelby Black runs a very successful hair salon in downtown Los Angeles. One of Shelby’s tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering?

Answer 1

Answer: Feedback

Explanation: Feedback is the reaction obtained in the form of information from the task a person has performed or any product. It gives the review of the service that is given by the customer, user etc.The reaction that is obtained can be a negative feedback or positive feedback.

Both types of feedback is necessary because it helps in the improvement of the service. The negative reaction will helps to change/improve the service that is not liked by the customer and positive feedback tells about the services appreciated by the customer. So, Shelby is also keeping the feedbacks for the same purpose for her salon business.