Question

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the "Prior Versions" tab. According to the theory of troubleshooting, which of the following is the technician’s NEXT step?

Answer 1

Local drive? Check the recycle bin. If it's there - restore it. If not, then restore a prior version.

Explanattion:

The simplest to check is usually the best first response.