Answer: Option (A) is correct
Step-by-step explanation:
Customer satisfaction can be referred to as a measure of how commodities and services provided by an organization meets customer expectation. On the other hand, it is defined as "the no. of individuals, or as % of total consumers, whose experience with an organization, its commodities, or its services meets satisfaction goals." It can also be referred to as a rapport between the benefits an individual receives from a commodity and its opportunity cost in order to obtain these benefits.