Question

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ ____________.

Answer 1

At this point, the managers of UPS are at the First step in the decision-making process, which is Identifying the problem.

Step-by-step explanation:

The decision-making process consists of evaluating a particular situation, gathering information, developing plans and taking the necessary steps to make good quality decisions and obtain satisfactory results. This process has seven steps:

1. Identifying the problem
2. Collecting information
3. Identifying the alternatives
4. Weighing the evidence
5. Choosing from alternatives
6. Implementing actions
7. Evaluating the results

For this particular case, the UPS managers are in the first step of the process. They have identified an issue with their profits and defined a clear path for problem-solving, which is increasing the profit via their existing operating income.