Question

Mrs. Patterson is a new enrollee in the HealthBest Medicare Advantage (MA-PD) plan. She is new to this type of coverage and asks you what materials, if any, she should expect to receive. How would you reply?

Answer 1

Answer: The correct answer is : Mrs. Patterson should expect you to receive a paper copy of the pharmacy directory or at least a separate notice telling you where to find a list of online pharmacies.

Medicare Advantage has high satisfaction rates, seniors will have more access to high quality plans.

Answer 2

Answer: You should reply truthfully, and give her facts, that you know.

She should receive her ID card in the mail within a certain period of days, usually, this is around 14 days.

She should also receive a welcome letter stating that she is now on that plan.

A list of covered prescribed drugs should arrive soon after enrollment.

A plan handbook should also be sent out soon after enrollment.

She should also receive a comprehensive description of her plan. Also, billing instructions will be sent.