Question

Which of the following is exemplified by customers finding a different way to get the product or service?

(A) Customer disloyalty (B) Threat of substitute product or service (C) rivalry among competitors (D) barriers to entry

Answer 1

(A) Customer disloyalty

Step-by-step explanation:

Customer disloyalty

It is very difficult and require a lot of time to build any customer's loyalty .

The company may feel happy for any positive comment from a customer .

But the disloyalty is not acceptable for any company .

Even the customer disloyalty is not necessarily connected with the rise in the prices , or poor service , or distrust .

Hence , from the question , The correct option is Customer disloyalty .