Question

You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do?

Answer 1

Call the client and explain the situation.

Step-by-step explanation:

If the on-site reparation can be reprogrammed would be ideal and offer special service for free to the client.

Evaluate the posibility to send a colleage to do the job.

If is a software repair, can be done at distance, using some program like team viewer.