Answer:
31.9 cm differs from mean by 3 standard deviations.
Explanation:
Given:
Mean diameter of the ball = 28 cm
Standard deviation = 1.3 cm
Thus the number of standard deviations by which 31.9 cm ball size differs from the mean ball size is given by the standard normal deviate (Z) given by

Applying values we get

Thus 31.9 cm differs from mean by 3 standard deviations.