Question

___ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

Social

Open-source

On-demand

On-premise

Answer 1

The correct answer for the given question is social.

Step-by-step explanation:

Social CRM is used the social media services technique to busy her client for the organization.

Social CRM is an "customer relationship management " CRM.

Social CRM managing the information of customer data.

Social CRM increases the sales in the organization.