Question

While being trained at Disney University in Orlando, Florida, Disney employees are told they are not just employees but pivotal "cast members" in a "show." From street sweepers to monorail pilots, each cast member must go out of his or her way to make the resort seem unreal. No matter how tired employees are or how deeply guests may try their patience, employees must never lose composure. _______ labor is required of Disney employees to always maintain composure.

Answer 1

Answer: Emotional

Explanation: In the given case, the management of Disney wants their employees to emotionally connect to the organisation and make them believe that each and every worker weather a sweeper or a technician have its own importance in Disney.

Thus, Disney needs labor force with high emotional quotient, so they will work their jobs with heart and full passion and not just for the salary they are given.