Answer:
The correct answer is M. Measure.
Step-by-step explanation:
The objective of this stage is to measure the current performance of the process that is sought to improve. CTQs are used to determine the indicators and types of defects that will be used during the project. Subsequently, the data collection plan is designed and the sources of the data are identified, the collection of the different sources is carried out, the cause - effect hypotheses are organized. Finally, the current results are compared with the client's requirements to determine the magnitude of the improvement required.