Question

Julian's coworkers often come to him for information about how their company handled disgruntled customers in the past since he has worked at the company for 25 years. The information he provides is not written down, but it is invaluable in helping his coworkers in making decisions about how to deal with difficult customers. Julian's information is an example of ____ knowledge.

a. explicit
b. descriptive
c. vigilant
d. tacit

Answer 1

d. tacit

Step-by-step explanation:

Julian's information is an example of tacit knowledge. Tacit knowledge can be defined as information that is not codified and it cannot even be explained verbally. It is usually acquired through experience, and can be acquired without language mediation. Julian may not be aware of this knowledge, and it can only be transferred through extensive personal contact and continual interaction.