Question

The managers at Blyrie Corp. think that their company's products are of higher quality than the products of other companies in the market. However, contrary to their perception, the customers rate the company's products as below average. This is due to the inferior process design specifications in the company. This is an example of _____ in the GAP

Answer 1

This is an example of gap 2 in the GAP model.

Step-by-step explanation:

The GAP model has related the quality of the service which helps to understand and analyze the satisfaction of the customers. In 1985, the GAP model was first proposed by A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry. According to the model, there are five major satisfaction gaps which are to be addressed by the company to meet the expectation of the customers. The satisfaction of the customer is the major sector on which the GAP model focuses on.