Answer:
The correct option is a) objective answers
Step-by-step explanation:
When an general environmental analysis is done by a company , they expect to identify what elements ( whether it be external or internal ), can have an impact on the performance of the company. The purpose of this strategy tool is to see what opportunities are present in the market which a company can use for its advantage( for increasing sales or expansion) and also to identify what level of threats are present in the market that can affect their profitability and market share.
By doing environmental analysis they can see what products or services are trending in the market, what is the general peoples tastes and preferences, so we can say that the options b,c,d are all correct, therefore the option a is incorrect.