Question

A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2 answers A. Determine if the user's profile has the Salesforce CRM Content user permission enabled. B. Determine if the user has been granted "Viewer" permission to the library of interest. C. Determine if the user's record has the Salesforce CRM Content feature license enabled. D. Determine if the user has been granted viewer permission to the content.

Answer 1

Option D and Option B

Step-by-step explanation:

Option D is selected because if the user has the permission to see the content then the situation should be like there is a technical issue or if his approval for granting the content view permission is in process.

Option B is also the answer because by getting the licence there can be a in process permission grating work that should be completed to give that user authority to see the content.

Option C is rejected because the user is getting insufficient privileges and it has nothing to do with the CRM content license.

Option A is rejected because again it the content in the library regarding viewing does not have anything to do with the CRM.