Answer: Defined , Controllable , Measured , Effective , Institutionalized are some of the characteristics needed to be exhibited by an organisation to improve its software process
Step-by-step explanation:
Software process improvement(SPI) helps in achieving goals of software products for an organization. Some of its characteristics are Defined , Controllable , Measured , Effective , Institutionalized.
It goals must be defined, and must also be controlled and it performance must be measured at regular intervals and any reforms carried out to achieve goals must be effective. Lastly it should implement all goals in an institutional framework to be followed by every one in the organization.