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“You tell me how many choral societies there are in an Italian region, and I will tell you…how long it will take to get your health bills reimbursed….” What did sociologist Robert Putnam mean by that statement

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The correct answer is "informal social ties."

With that statement, Sociologist Robert Putnam was referring to informal social ties and how these promote bureaucracy.

Robert Putnam is a Professor of Harvard University in Cambridge, Massachusetts. He analyses the society of the US, observing how it has deteriorated civic and personal values. He wrote the book "Bowling Alone: The Collapse and Revival of American Community," in which he suggests that new forms of social engagement must be developed to change the situation.

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