Answer:
One of the foundations of a positive patient experience is communication — both between providers and patients and among providers. Several questions on the HCAHPS survey address communication. For example, the survey asks patients
• How often nurses and physicians listened carefully to them.
• How often nurses and physicians explained things in a way they could understand.
• If hospital staff told them what their medicine was for.
• If hospital staff described possible side effects of their medicine.
• If physicians, nurses or other staff discussed whether they would have the help they need after leaving the hospital.
• If they received information in writing about symptoms or health problems to look out for after leaving the hospital.
Step-by-step explanation: