Hello there!
Your question asks which answer choice best describes the experience that Jill went through.
Answer: A). poor person/organization fit
The reason why answer choice "A). poor person/organization fit" would be the correct answer because this is specifically describing Jill's experience at the bank.
Top national banks in the world tend to have the concepts of "not really valuing customers" and has "misleading advertising"--they do this because they need business, and it would also be called "tactics" in order to get customers to choose their bank. Most banks wouldn't be very successful if they didn't use tactics like that, but Jill is seeing how the "tactics" are in her job.
It's an example of a poor person/organization fit because Jill is not fitting in to what the organization is doing in order to get business, and all it is at the end of the day is business. The bank is doing it from a "business perspective", but Jill thinks otherwise. Therefore, she isn't really fitting in to the organization and their plans of making business.
I hope this helps!
Best regards,
MasterInvestor