Question

Read the following description. Which word describes the situation? In India, the availability of cheap labor and a substantial percentage of English speakers have made the country a popular place for Western companies to outsource their telephone customer service needs. The decreasing costs of telecommunications and improvement in telecommunications technology have added to the desirability of Indian labor as a resource for North American and European corporations. A. Globalization B. Détente C. Colonialism D. Fundamentalism

Answer 1

Among the options given on the question the correct answer us option A.

Globalization

Explanation: On the excerpt there is the description of the employment of the Indian labor by the European and North American telecommunication companies. Because of the cheap labor and their efficiency in English the telecommunication companies are interested to appoint the Indian labor force to meet their customer's need.

This situation can be described as the globalization . Because the business is running around globe. The companies and the customers are from the Europe and the North America. But he employees are from India who are meeting the needs of company.

There, this situation is a perfect example of Globalization.