Question

50

Types of Communication
Answer the following questions.
1. The grouping of gestures, facial expressions, and postures into nonverbal statements is known as ___.
☐ Clustering ☐ Kinesics ☐ Telekinetic ☐ Polygenic
2. A provider who stands over a client can be viewed as intimidating and assuming a position of ___.
☐ Gentleness ☐ Submission ☐ Superiority ☐ Compromise
3. Which of the following is most important regarding team communication?
☐ Collaboration
☐ Distraction
☐ Emailing all information ☐ Making assumptions
4. Which of the following is true about therapeutic communication?
☐ Specific and well-defined professional skills are required ☐ There is no influence by personal feelings of self
☐ It takes place only in verbal communication
☐ It does not change with culture
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5. What are the five Cs of verbal communication?
☐ Complete, clear, concise, courteous, congruent ☐ Complete, clear, concise, cohesive, courteous ☐ Correct, concise, concrete, complete, courteous ☐ Correct, clear, complete, courteous, congruent
6. Which of the following best defines effective listening?
☐ It is the passive part of communication, making it unimportant. ☐ It requires concentration and is very active.
☐ It comes naturally to most individuals and is the easiest part of ☐ It pays attention only to the spoken word
communication. 7. Match the element of the communication cycle with the example of the element.
A. Sender
B. Message
C. Mode
___. Decodes the message
___. Verification
___. Telephone, email, face-to-face
___. Begins the communication cycle
___. Content needing to be communicated
Influences on Effective Communication
Answer the following questions.
8. Who must provide release of information consent before patient information can be provided through email?
☐ Client
☐ Physician
☐ Patient Relative ☐ Office Manager
D. Receiver
E. Feedback
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9. Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image?
☐ Self-esteem
☐ Self-control
☐ Talent
☐ Self- awareness
10. Communication using electronic media does not easily evaluate which of the following.
☐ Cultural diversity ☐ Nonverbal cues ☐ Listening skills
☐ Content credibility
11. Describe the types of people who could serve as role models. 12. List five examples of genetic factors.
a. b. c. d. e.
13. Define the “four selves within us”.
TYPE OF SELF
DEFINITION OF TYPE OF SELF
Ideal Self
Public Self
Real Self
Critic Self
Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose to respond in writing or by recording a video!
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14. Pretend for a moment you are a receptionist in a skilled nursing facility. You’re expecting a new resident, Mr. Rodriguez, to arrive at the facility this afternoon. He is an 85-year-old gentleman who is coming for several days of rehabilitation prior to being released to his home. His wife, age 82, is awaiting hip replacement surgery and walks with a cane. You happen to look out the glass door to see the taxi pull up and you see Mr. Rodriguez and his wife are in the car. The taxi driver does not get out of the car to open the door for his passengers. You observe their struggle to exit the taxi.
a. What do you think the admit and his wife are feeling at this point?
b. Describe what action you would take in this circumstance.
c. Explain what kinds of skills you would be demonstrating by taking this action

Answer 1

1. The grouping of gestures, facial expressions, and postures into nonverbal statements is known as ___. Clustering

2. A provider who stands over a client can be viewed as intimidating and assuming a position of ___. Superiority

3. Which of the following is most important regarding team communication? Collaboration

4. Which of the following is true about therapeutic communication?

Specific and well-defined professional skills are required

5. What are the five Cs of verbal communication?

Complete, clear, concise, cohesive, courteous

6. Which of the following best defines effective listening?

It requires concentration and is very active.

7. Match the element of the communication cycle with the example of the element.

A. Sender

B. Message

C. Mode

___. Decodes the message (Receiver)

___. Verification (Feedback)

___. Telephone, email, face-to-face (Mode)

___. Begins the communication cycle (Slender)

___. Content needing to be communicated (Message)

Influences on Effective Communication

Answer the following questions.

8. Who must provide release of information consent before patient information can be provided through email? Patient

9. Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image? Self- awareness

10. Communication using electronic media does not easily evaluate which of the following. Nonverbal cues

11. Describe the types of people who could serve as role models.

These would be national leaders, parents, teachers, spiritual guides, and public figures

12. List five examples of genetic factors.

a. inherited traits

b. body structure

c. skin color

d. gender

e. eye color

13. Define the “four selves within us”.

TYPE OF SELF

DEFINITION OF TYPE OF SELF

Ideal Self -is the person we think we should be and the person we want to become

Public Self -how we want others to see us

Real Self -inner, natural self, authentic and spontaneous

Critic Self -how we see ourselves through our "inner voice"

Reflection

Reflect on what you have learned this week to help you respond to the question below. You may choose to respond in writing or by recording a video!

14. Pretend for a moment you are a receptionist in a skilled nursing facility. You’re expecting a new resident, Mr. Rodriguez, to arrive at the facility this afternoon. He is an 85-year-old gentleman who is coming for several days of rehabilitation prior to being released to his home. His wife, age 82, is awaiting hip replacement surgery and walks with a cane. You happen to look out the glass door to see the taxi pull up and you see Mr. Rodriguez and his wife are in the car. The taxi driver does not get out of the car to open the door for his passengers. You observe their struggle to exit the taxi.

a. What do you think the admit and his wife are feeling at this point?

b. Describe what action you would take in this circumstance.

c. Explain what kinds of skills you would be demonstrating by taking this action

First, I would ask the driver it's okay to open and close doors for people and I know for a fact that the admit and his wife are a bit upset because they were expecting the driver's assistance. In that case, I would provide therapeutic communication because offering my assistance would be the polite thing to do. I would proceed on keeping a positive attitude and showing empathy by asking a few questions about the admit and his wife situation while helping them inside. Last but not least, I'll continue to communicate with the patients, so that way they'll feel better and ready to see the doctor.

Step-by-step explanation:

Answer 2

1. Clustering

Explanation:

This means the 2 messages must be in agreement or be consistent with each other.

2. Superiority

Explanation:

When a provider stands over a client close enough to show intimidating traits it can be seen as an act of superiority.

3. Collaboration

Explanation:

Team collaboration is an important part of communicating among teams, with an effective communication team achievement is guaranteed.

4. Specific and well-defined professional skills are required

Explanation:

Therapeutic communication means listening to and understanding the client while promoting clarification and insight. It enables the practitioner to form a working relationship with both the client and the health care team, using both verbal and nonverbal communication.

5. Complete, clear, concise, cohesive, courteous

Explanations:

Effective Verbal Communications must be clear, full with all necessary information’s, direct, straight to the point, impactful and putting the recipient into considerations.

6. It requires concentration and is very active.

Explanation:

Another to ensure that a listener has effectively received the information, full concentration is required.

7. The Sender Begins the communication cycle, Receiver gets the message containing Content needing to be communicated through modes of communication such as telephone, email and face-to-face. The Receiver decodes the message, verifies it through feedback.

8. Client

Explanations:

The client is the only authoritative body authorized to release content on patient information, in most cases the client is the same as the patient.

9. Self- awareness

Explanation:

Self-awareness is when a person is actively seeking to understand oneself through introspection. This is the first step to personality development and lasting inner change Sam clearly indicates this self-awareness image of himself.

10. Nonverbal cues

Explanation:

Communication through media can sometimes be nonverbal which does not evaluate transmission through visual, tactile, etc.

11. People who could serve as role models are people who are calm, confident and always positive. You don't want someone who is down or tries to bring you down. Everyone likes a person who is happy with their achievements, but continues to strive for bigger and better objectives.

12. A genetic disorder is a disease caused in whole or in part by a change in the DNA sequence away from the normal sequence. Genetic disorders can be caused by a mutation in one gene (monogenic disorder), by mutations in multiple genes (multifactorial inheritance disorder), by a combination of gene mutations and environmental factors, or by damage to chromosomes (changes in the number or structure of entire chromosomes, the structures that carry genes).

13. Ideal Self - Is the person we think we should be and the person we would like to become.

• Public Self - Is how we want others to see us.
• Real Self - Is the inner, natural self, authentic, and spontaneous.
• Critic Self - Is the inner "shamming" voice.

14. a. What do you think the admit and his wife are feeling at this point?

• They were feeling helpless and wished someone had opened the door and assisted them out.

b. Describe what action you would take in this circumstance.

• I would make a signal for assistance from a colleague if needed, or proceed to help myself. In doing so I am able to make the admit and his wife more at ease and relieved at the same time showing a good example to the taxi driver, to emulate next time.

c. Explain what kinds of skills you would be demonstrating by taking this action

• I would have to demonstrate a good amount of communication skills, as well as therapeutic approach to handling the admit and his wife. Additionally, I would call out the assistance of the driver of the Taxi using clear verbal means of transmitting information, ensuring my message is clear, concise and courteous. At the end I would have effectively ensured a clear role is presented to serve as a model to anyone watching, assisted the admit and his wife to their wards and also shown the Taxi driver a an act of having to care for elderly and fragile people.