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You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing.

User Melchizedek
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Terms in this set (91)

Which of the following is a career readiness competency desired by employers?

generalized self-efficacy

A(n) ________ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

employee assistance

Charles has important clients in town who want to have dinner, but his mother has a plumbing leak and has asked him to come over and shut off the water until she can get it fixed tomorrow. Charles is experiencing

role conflict

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should

reinforce the employee's positive attributes and skills.

Anastasia impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Anastasia is exhibiting

organizational citizenship behavior.

(behaviors that are no directly part of employees job)

Odell is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

emotional stabiltiy

Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

sterotyping

_____ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

sterotyping

Which of the following diversity issues is true in the U.S. workforce?

People of color have hit the glass ceiling, with whites holding more of the managerial and professional jobs.

Jenn switched jobs to one that was within a half mile of her home and she could walk on most days. After about three months, her new boss announced the company was moving 15 miles outside the city. This would mean that Jenn would now have an hour and half commute that involved a subway and two busses. Her stressor would be considered a

hassle

User Gwendolyn
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