Question

Octavia has received an email from a customer asking her a question about a product unfortunately Octavia doesn't know the answer however she has a team meeting in two days time where she might be able to learn the answer to this customer's question what should Octavia do in this situation​

Answer 1

send a quick reply explaining that she needs more time to consider the question. - Apex

Answer 2

Octavia should tell the customer that she doesn’t know the answer right now, but she will try to figure it out as soon as possible, and it may take a few days.

Another great option is for Octavia to ask a coworker right away who may know the answer to the question.