Answer:
A - THe first shows an internal conflict related to Gogol's feelings while the second shows an external conflict related to cultural differences in schooling.
Step-by-step explanation:
The first excerpt is Gogol's internal conflict when cries because he doesn't understand WHY he needs a new name - he is confused and probably frustrated.
The second exceprt shows the difficulties that Mr. Ganguli has with the paperwork enrolling Gogol in school - and how different it is.