Answer:
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Universal Release Criteria Model
We call the overall model the “universal release criteria (URC)” model—“universal” only in the sense that we see strong correlations with customer experience for all the Cisco waterfall, hybrid waterfall/agile, and agile systems evaluated. These correlations are on the order of ~ 70% for the 195 releases on 77 different products evaluated so far. These releases/products constitute a broad range of operating systems, end user applications, collaboration tools, and other software products. As long as integration branch testing results in ~ 150 or more bugs, the accuracy of the field reliability predictions is sufficient, varying from ± 9% at low cumulative growth levels to ± 4% as the release nears the 80% incoming goal; the error bars are similar for the fix rate (late churn) metric.
Feature-level URC is used in practice to identify features that are underperforming either in the desired weekly decay of test finds or bug fixes. Problematic features are good candidates for exclusion from the release. Accurate tagging of bugs and query construction are essential, and if this is the case, we can track and assess the testing and bug fixing progress of features as small as three or four KLOC (thousands of lines of new + modified + ported source code). This surgical approach to ensure release readiness makes the URC technology more directly actionable, an attribute in high demand during the final stages of release preparation.