The correct answer is C) counterproductive heuristic.
The obstacle to decision making that Gina experienced was a counterproductive heuristic.
In psychology, mental short cuts are known as a heuristic. It happens when the brain wants to save some energy in order to work better or more efficiently. You use a mental short cut or heuristic to quickly solve a problem or to overcome a difficult moment. But this is not a rule. The end result is not always the right one or the one we expected. So yes, the obstacle to decision making that Gina experienced was a counterproductive heuristic.